sales
Inbound sales agent: conversational lead qualification from a live knowledge base
A conversational agent that qualifies inbound leads and answers product questions using a live, continuously updated knowledge base.
Inbound volume is only worth as much as the response behind it. This client's sales team was fielding product questions from inbound leads at all hours, but the quality of the answer depended entirely on who was available to pick it up - inconsistent, and impossible to scale without adding headcount.
We built a conversational agent that sits in front of inbound traffic, qualifies each lead, and answers product questions by pulling directly from a live knowledge base - not a static script, so answers stay accurate as the product and docs change. Qualified leads get routed to the right person with full context already captured, instead of starting the conversation from zero.
The agent now resolves 78% of routine product questions without manual follow-up and returns a qualified lead's first response in under two minutes. The sales team receives the conversations that need judgment, with the context already attached.